Terms of Service

These Terms govern all ScribbleSoft software products and hosted services, including the Amalgamind platform, client portals, public portal sites, and Tailboard (the "Service"). Product-specific schedules may supplement these Terms. Consulting engagements are governed by a separately executed Master Services Agreement, not these Terms.

Order of precedence

If you have a signed agreement with ScribbleSoft (a Master Services Agreement, product agreement, or similar), that agreement controls over these Terms wherever the two address the same subject. These Terms continue to apply as baseline rules for your use of hosted platform surfaces (accounts, seats, acceptable use, AI content review) to the extent not addressed in the signed agreement. Full order: (1) signed agreement, (2) order form or Service Order, (3) product-specific schedule, (4) these Terms, (5) incorporated policies.

1. Who we are; acceptance

The Service is provided by ScribbleSoft, LLC, an Arizona limited liability company. Registered address: 5136 E. Evergreen Street, Unit 1027, Mesa, AZ 85205. Correspondence and notices: 1516 28th Avenue South, St. Petersburg, FL 33705. Contact: legal@volty.ai.

By creating an account, accepting an invite, clicking accept on the Terms, or using the Service, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company, and "you" means that company.

We version these Terms. When we publish a new version, portal owners must re-accept before continuing to use administrative surfaces. We will give at least 14 days notice of material changes by email or in-product notice.

2. The Service

The Service captures, structures, and preserves operational knowledge using AI-assisted voice, chat, and document tooling, and publishes it to private portals and, where you choose, public portal pages.

AI features generate draft content from your inputs. AI-generated content is subject to Section 9 and the AI and Safety Content Disclaimer, which is incorporated into these Terms.

3. Accounts and seats — one seat, one human

(a) Each seat on the Service is licensed to exactly one named human being. Sharing login credentials between two or more people is a material violation of these Terms.

(b) You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Add people through invites and roles — never by sharing a password.

(c) Seats may be reassigned when a person leaves your organization. Reassignment is a replacement, not a multiplier, and is limited to once per 30 days per seat so a single seat cannot be rotated through a crew.

(d) We may require re-verification of any account showing patterns inconsistent with single-human use (concurrent sessions from distant locations, automation-shaped traffic, round-the-clock activity).

4. Subscriptions, billing, renewal

(a) Paid plans bill in advance on a recurring basis and renew automatically until canceled. You can cancel any time; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial periods except where required by law.

(b) Plan prices, included seats, and included usage are stated on the pricing page or your order form at the time of purchase. We may change pricing with at least 30 days notice; changes apply at your next renewal, never mid-cycle.

(c) Failed payments: we retry, then downgrade or suspend after 10 days of nonpayment.

(d) Taxes are your responsibility where applicable.

(e) For subscriptions governed by state automatic-renewal laws, we provide the renewal disclosures and cancellation access those laws require.

5. Usage limits are protection, not promises

(a) Plans include usage allowances (for example: reports, voice calls, chat messages, pipeline runs) measured per seat per month. Allowances exist to protect the Service and our economics from abuse. They are ceilings, not entitlements, and they are not a representation that any particular volume is fit for your purpose.

(b) Soft limits produce in-product notices. Hard limits pause the relevant feature until the next cycle or an upgrade. We reserve the right to flag, throttle, or review any account whose usage materially exceeds plan allowances or pattern-matches automated or shared use, even below a stated cap.

(c) We may adjust allowances prospectively with notice. We will not reduce allowances mid-billing-cycle.

6. Public portal sites are metered separately

(a) Activity on your public portal pages (AI greeter conversations, public voice calls, public form and intake submissions, and similar public-facing AI interactions) is metered separately from per-seat allowances and draws from a public-interaction credit pool.

(b) When a public pool is exhausted, public AI features on your site pause until credits are added. Your private portal is unaffected.

(c) Public traffic is yours to drive, but you may not use public pages to provide your internal team free access that would otherwise require seats (see Section 3 and the Acceptable Use Policy).

7. Custom development is a separate engagement

Requests for custom software, custom voice agents, custom integrations, bespoke public sites, or any work outside the standard product catalog are not included in any subscription. They are quoted and contracted separately (typically under a Service Order or MSA). Submitting a custom request through the Service creates no obligation on either side until a quote is accepted in writing.

8. Your content, our platform, AI outputs

(a) Your content stays yours. You own the knowledge, documents, recordings, transcripts, and data you put into the Service, and the reports and documents the Service generates from them ("Customer Content"). We claim no ownership of your operational knowledge.

(b) You grant us a limited license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service for you.

(c) We do not use Customer Content to train AI models. Our AI processors are contractually restricted from training on your data.

(d) AI outputs are generated uniquely for you and, as between you and us, are assigned to you. We cannot guarantee that AI output is unique across customers or free of third-party claims (similar prompts can produce similar text for unrelated customers).

(e) We own the platform: software, models of operation, templates, skill structures, and everything that is not Customer Content.

(f) If you publish Customer Content to a public portal page, you are responsible for having the rights to publish it.

9. AI-generated content — human review required

AI features produce drafts, not decisions. You are responsible for review and approval of AI-generated content by a qualified person before operational use. For safety-related content this is not a formality: see the AI and Safety Content Disclaimer, which is part of these Terms and controls over anything less specific.

10. Acceptable use

The Acceptable Use Policy is incorporated into these Terms. Summary of the headline rules: one human per seat; no automation against the Service or public pages without written permission; no attempting to access another tenant's data; no reselling or white-labeling access without an agreement; no unlawful content.

11. Suspension and termination

(a) We may suspend a portal, seat, or feature, pending review, when usage pattern-matches abuse, credential sharing, automation, or a security event. We will tell you what we saw and how to resolve it, and we aim to resolve reviews within 5 business days.

(b) Either party may terminate for material breach on 30 days written notice if the breach is not cured.

(c) On termination or expiration you have 30 days to export Customer Content, after which we may delete it. We keep minimal billing records as required by law.

12. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only as needed to perform under these Terms. Customer Content is your confidential information.

13. Disclaimers

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT IS ACCURATE, COMPLETE, CURRENT, OR COMPLIANT WITH ANY REGULATION OR STANDARD, INCLUDING OSHA, MUTCD, NFPA, OR ANY STATE PLAN.

14. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S BREACH OF CONFIDENTIALITY, THE INDEMNIFICATION OBLIGATIONS IN SECTION 15, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. Indemnification

You will defend and indemnify us against claims arising from Customer Content, your use of outputs in the field, or your violation of law or these Terms. We will defend and indemnify you against claims that the platform itself (excluding Customer Content and AI outputs) infringes third-party intellectual property.

16. Privacy

Our Privacy Policy describes what we collect and how we use it, including voice recording and transcription. It is incorporated into these Terms.

17. Disputes; governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Pinellas County, Florida, and each party consents to personal jurisdiction there.

18. General

These Terms, together with your order form and the incorporated policies, are the entire agreement between us. If any provision is unenforceable, the rest remains in effect. No waiver is implied by a failure to enforce. You may not assign these Terms without our consent, except to an acquirer of your business. Neither party is liable for events beyond its reasonable control. Notices to ScribbleSoft go to legal@volty.ai; notices to you go to your account email. Each party will comply with applicable export-control and anti-corruption laws. There are no third-party beneficiaries.