Business-process firm · high-voltage & field operations

We saved a 200-person operator ~4,800 hours of their own people's time — about $360,000 — without pulling a single person off the job.

No one sat down to write a procedure. No ten-person review meetings. Their crews did the work they already do and answered a few questions in their own words — and walked away owning a complete operating playbook: 121 SOPs, 15 workflows, 14 trainings. That's 4,800 hours back in the field, where they belong.

Get your free operation briefing Or book 30 minutes

// What changes

A field investigation report

Before~6 weeks

Aftersame day

A new SOP, written & approved

Beforenever gets done

Afterone conversation

When a 30-year tech retires

Beforeit walks out

Afterit stays

documented on a live engagement · full case study on request

01 / WHAT WE DO

You talk. The playbook writes itself.

Your team uses their words — in interviews, async drafts, or talking to our AI in the field. We structure it, your experts approve it, and it becomes a living operating playbook your team owns and the system keeps current.

Capture

Through every channel that fits your people — including talking to Volty in the field.

ii.

Codify

Synergy Desk turns one source into every document type your operation needs.

iii.

Approve

Your subject-matter experts review and sign off. Nothing lands without them.

iv.

Own

The system stays. Your team uses words; the playbook stays current forever.

02 / WHAT WE BRING

A firm, a method, and the tools that run it.

Every piece is built to your operation. And because the AI does the production, custom no longer means a six-month project — think days, not quarters. Things are different now.

The Field Intelligence Audit

Where we start

We sit down with your veterans, map where the work is solid and where it's held together by memory, and hand you a ranked list of the gaps that matter — with a plan to close them.

Synergy Desk

The documentation engine

One conversation in, up to 16 finished document types out — SOPs, field guides, training, safety bulletins, scorecards, flowcharts — same source, your team's voice.

Volty

The voice front end

The AI your field people talk to while the work is in front of them. Captures how the job actually runs — no forms, no app. Meet the crew ↗

Transform

Observation → safety intelligence

Field observations in; hazard IDs, near-misses, and root-cause analysis out — on the SCL energy-wheel model. Weeks of work in days.

Your Synergy Engineer

A real person on the engagement

You get me on every engagement — and a Synergy Engineer who runs production and keeps the work on its rails, so your senior people are never the bottleneck. You'll know them by name.

Tools built to your process

Custom

The recurring calculation forty people run by hand. The lookup, the permit, the intake worksheet. If you do it the same way every time, we build the tool — and leave it with you. Custom used to mean a long build. Now it's days.

04 / WHO RUNS IT

Brian Baskin, Principal.

est. 1998 · the trade

I climbed the transformer before I ever wrote the software. Twenty years old, dropped at a substation, handed a button and told not to touch anything red. I came up through nearly every seat in this trade — and every one taught me the same thing: your people know how the work really gets done. The systems they work inside just never gave them anywhere to put it.

ScribbleSoft is the firm I built to fix that — thirty years of context for what matters in this industry, a workshop of tools to scale that judgment, and a way to use both inside a real operation without breaking it.

FIELDLaborer · tester · field supervisor

OPERATIONSOperations manager · safety & quality

SYSTEMSContinuous improvement · ran the integration office through a merger

Read Brian's story — ten thousand volts, one button, and "don't touch anything red"

I started in this trade in 1998. Twenty years old. Flew down to Florida, got dropped at a substation, met the foreman. He said: "Welcome to the team. We're power factor testing. Climb up on top of the transformer, take this button with you. We're running ten thousand volts. Don't touch anything red." That was the briefing.

Up I went. Scared shitless. Held the button when they said hold it. Got the job done. Then they told me to reconnect the red part — the bushing I'd just been told not to touch. Nobody had shown me how. I walked away alive. That's the best thing I can say about it.

That foreman wasn't a bad guy. He just didn't know any better — nobody had ever shown him what a real briefing looks like either. But here's what I figured out: even after a briefing like that, he knew an absolute ton. When I started asking questions, the answers poured out — what to watch for, how to torque the connection, the small things that meant the difference between a long career and a short one. Thirty years of knowledge in his head. He just needed somebody to ask.

Years later I met Steve. Senior tester. The kind of guy who'd tell you he could test a transformer with a battery and a piece of wire — then do a kick test on a CT with a Simpson, a 9-volt, and some wire while you watched. I followed Steve around for years with a spiral notebook in my back pocket, scribbling down everything he'd let me catch.

I spent two decades watching the same pattern repeat. Then I tried forms — forms died, you can't crush twenty minutes of context and judgment into a checkbox. I tried chatbots — they died too, a decision tree is no match for a real story where three things went wrong at once. Then I tried voice. The same field tech who'd given me two sentences on a form gave me twenty minutes of dense, irreplaceable trade knowledge the second I let him use his voice. Voice is the highest-bandwidth input humans have. I just got out of the way and let it happen.

That's when the slogan was born. Use Your Words.

Your operation already has the knowledge. It's in your binders, your old PDFs, your senior people's heads, the trick the senior tester does that nobody's written down. We're not starting from scratch. Bring whatever you've got. The conversations fill in the rest.